Guest Services Supervisor - Elevate Guest Experience

Royal Sun - Palm Springs, CA; Palm Springs (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid Time Off

Employee Assistance Program

Career Growth Opportunities

401(k) and employer match

Employee discounts

Job summary

A prominent hotel in California seeks an experienced Front Office Supervisor to provide exceptional guest service, oversee front desk operations, and ensure smooth check-in/check-out experiences. The ideal candidate should have a high school diploma and strong communication, problem-solving, and customer service skills. Responsibilities include greeting guests, managing reservations, and addressing guest inquiries. This role offers various benefits, including medical insurance, paid time off, and career growth opportunities.

Qualifications

• Must be able to communicate effectively with guests.
• Requires knowledge of hotel services and general city attractions.
• Ability to perform tasks that involve standing for long periods.

Responsibilities

• Greet and register guests upon arrival.
• Resolve guest complaints promptly and effectively.
• Maintain communication with all departments.

Skills

Communication skills

Problem-solving

Customer service

Basic computational ability

Basic computer skills

Education

High School diploma or equivalent

Job description

A prominent hotel in California seeks an experienced Front Office Supervisor to provide exceptional guest service, oversee front desk operations, and ensure smooth check-in/check-out experiences. The ideal candidate should have a high school diploma and strong communication, problem-solving, and customer service skills. Responsibilities include greeting guests, managing reservations, and addressing guest inquiries. This role offers various benefits, including medical insurance, paid time off, and career growth opportunities.