Front Desk Team Lead: Guest Experience

PENN Entertainment, Inc.; Riverside (CA); Vor Ort; Vollzeit

Benefits dieser Stelle

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Zusammenfassung

A leading entertainment company in California is seeking a Supervisor to manage daily operations and staff, ensuring high-quality customer service. Candidates should possess an Associates Degree in hotel or tourism and have strong leadership skills. Responsibilities include guiding staff, guaranteeing compliance with budgets and regulations, and promoting exceptional service standards. Proficiency in Microsoft Office and hotel software is required. This role offers a dynamic work environment focused on team support and career growth.

Qualifikationen

• Must be at least 21 years of age.
• Ability to write reports and business correspondence.
• Must have good interpersonal skills to interact with guests and staff.
• Proficient in Microsoft Office applications.

Aufgaben

• Provide guidance and daily supervision to staff.
• Ensure compliance with departmental budgets and regulations.
• Promote superior customer service standards.
• Maintain confidentiality in all company matters.

Kenntnisse

Customer service excellence

Problem resolution

Team management

Microsoft Office proficiency

Ausbildung

Associates Degree in hotel, tourism, or hospitality

Tools

Hotel system software

Microsoft Excel

Microsoft Word

Microsoft Outlook

Jobbeschreibung

A leading entertainment company in California is seeking a Supervisor to manage daily operations and staff, ensuring high-quality customer service. Candidates should possess an Associates Degree in hotel or tourism and have strong leadership skills. Responsibilities include guiding staff, guaranteeing compliance with budgets and regulations, and promoting exceptional service standards. Proficiency in Microsoft Office and hotel software is required. This role offers a dynamic work environment focused on team support and career growth.