Front Office Supervisor — Lead Guest Experience & Team

Hilton; Huntington Beach (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Incredible travel perks

ESPP – employee stock purchase program

Paid parental leave

Caregiving concierge services

Crisis concierge

Job summary

Hilton seeks a Front Office Supervisor for its prestigious Waldorf Astoria Monarch Beach Resort & Club, Dana Point, CA. You will oversee daily front desk operations, mentor front office colleagues, and ensure seamless guest check-ins/check-outs while delivering exceptional hospitality.

The role emphasizes leadership, teamwork, and a passion for memorable guest experiences in a luxury resort setting, aligning with Hilton's global standards and culture.

Qualifications

• Experience in hotel front office operations preferred.
• Ability to supervise and train front desk staff.
• Strong guest service orientation and problem solving.

Responsibilities

• Supervise front office team: lead, train, and provide feedback.
• Lead day-to-day team operations: scheduling and task assignment.
• Lead guest issue resolution: address inquiries and escalations.
• Manage lobby flow and adjust coverage for efficiency.

Skills

Front office management

Guest service

Team leadership

Training & coaching

Job description

Hilton seeks a Front Office Supervisor for its prestigious Waldorf Astoria Monarch Beach Resort & Club, Dana Point, CA. You will oversee daily front desk operations, mentor front office colleagues, and ensure seamless guest check-ins/check-outs while delivering exceptional hospitality.

The role emphasizes leadership, teamwork, and a passion for memorable guest experiences in a luxury resort setting, aligning with Hilton's global standards and culture.