Front Office Supervisor: Guest Experience Leader

Sonesta Hotels International Corporation; Cambridge (MA); In loco; USD 68.000 - 72.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company 2%

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Disability Insurance

Descrizione del lavoro

Sonesta International Hotels seeks a Front Office Manager to oversee daily operations, ensure guest satisfaction, and supervise Front Office staff on duty. You will train teams, enforce Sonesta standards, and coordinate between shifts to maintain smooth check-ins and VIP services.

The role emphasizes leading with integrity, driving service quality, and collaborating with other departments to enhance guest experiences across our Cambridge, MA properties.

Competenze

• Manages daily Front Office operations and guest service.
• Trains staff on procedures and supports Managers on Duty.
• Drives adherence to Sonesta Service Standards across shifts.
• Communicates information between shifts and departments.

Mansioni

• Supervise Front Office staff and respond to emergencies.
• Prepare weekly schedules and adjust for demand.
• Monitor check-in/check-out to meet hotel standards.
• Log and resolve guest requests or complaints in Hotsos.
• Pre-register VIPs and arrange arrivals.
• Lead with integrity and represent Sonesta values.

Conoscenze

Front Office Management

Guest Service Excellence

Staff Training

Shift Leadership

Communication Skills

Strumenti

Hotsos (PMS)

Descrizione del lavoro

Sonesta International Hotels seeks a Front Office Manager to oversee daily operations, ensure guest satisfaction, and supervise Front Office staff on duty. You will train teams, enforce Sonesta standards, and coordinate between shifts to maintain smooth check-ins and VIP services.

The role emphasizes leading with integrity, driving service quality, and collaborating with other departments to enhance guest experiences across our Cambridge, MA properties.