Front Office Supervisor & Guest Experience Leader

Sonesta International Hotels Corporation; Cambridge (MA); On-site; USD 68,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with Co.匹

401(k) Retirement Plan with Company 8%

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Disability Insurance

Hotel Discounts

Job summary

Sonesta International Hotels Corporation is seeking a Front Office leader in Cambridge, MA to oversee daily operations, ensure premier guest service, and supervise Staff. The role includes acting as Manager on Duty, training, and optimizing shifts to meet business demand.

Responsibilities include managing check-in/out, handling VIP arrivals, resolving guest concerns, and coordinating interdepartmental communications to maintain Sonesta Service Standards.

Qualifications

• Experience in Front Office operations or hotel guest services.
• Ability to supervise staff and manage shifts.
• Strong communication and guest service orientation.
• Familiarity with hotel safety protocols.

Responsibilities

• Oversee daily Front Office operations and staff activities.
• Act as Manager on Duty and handle emergencies.
• Train staff on procedures and service standards.
• Monitor check-in/check-out processes and guest requests.
• Log and resolve guest complaints professionally.
• Pre-register VIP guests and coordinate group arrivals.

Skills

Guest service excellence

Staff supervision

Shift scheduling

Emergency response

Communication

VIP pre-registration

Tools

Hotsos

Job description

Sonesta International Hotels Corporation is seeking a Front Office leader in Cambridge, MA to oversee daily operations, ensure premier guest service, and supervise Staff. The role includes acting as Manager on Duty, training, and optimizing shifts to meet business demand.

Responsibilities include managing check-in/out, handling VIP arrivals, resolving guest concerns, and coordinating interdepartmental communications to maintain Sonesta Service Standards.