Front Office Manager - Guest Experience Leader (Bonus)

Reitmr; Cambridge (MA); On-site; USD 68,000 - 72,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid vacation

Parental leave

Hotel discounts

Employee discounts

Job summary

Sonesta International Hotels in Cambridge, MA is seeking a Front Office leader to oversee daily operations, deliver outstanding guest service, and act as Manager on Duty. You’ll train staff, ensure Sonesta standards, and respond to guest needs with professionalism.

This role emphasizes scheduling, shift coverage, VIP handling, and maintaining safety protocols. You will collaborate with other departments to enhance guest experiences and uphold the Sonesta guest-people standards.

Job description

Sonesta International Hotels in Cambridge, MA is seeking a Front Office leader to oversee daily operations, deliver outstanding guest service, and act as Manager on Duty. You’ll train staff, ensure Sonesta standards, and respond to guest needs with professionalism.

This role emphasizes scheduling, shift coverage, VIP handling, and maintaining safety protocols. You will collaborate with other departments to enhance guest experiences and uphold the Sonesta guest-people standards.