Front Office Manager | Guest Experience Leader

Sonesta Hotels; Cambridge (MA); On-site; USD 68,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with 401k

Paid Vacation & Sick Time

Parental Leave

Job summary

Sonesta International Hotels is seeking a Front Office leader in Cambridge, MA to manage daily operations and ensure exceptional guest service. You will supervise Front Office staff, act as Manager on Duty, train teams, and uphold Sonesta Service Standards across shifts.

The role focuses on staffing, check-in/check-out excellence, VIP handling, and responding to guest needs with integrity and professionalism. A strong emphasis on safety and team collaboration is essential.

Qualifications

• Experience in hotel Front Office operations.
• Proven ability to lead and train staff.
• Ability to manage check-in/check-out and VIP handling.

Responsibilities

• Adheres to Stay Safe safety standards.
• Oversees Front Office staff and ensures service standards.
• Acts as Manager on Duty and handles guest issues.
• Schedules and coordinates shifts and labor forecasts.
• Monitors check-in/check-out and VIP arrivals.
• Pre-register VIPs and coordinate group reservations.
• Communicate information across shifts.
• Train staff on AM/PM shifts.

Skills

Guest service

Staff supervision

Training & development

Communication

Shift management

Leadership

Safety compliance

Tools

HOTSOS

Job description

Sonesta International Hotels is seeking a Front Office leader in Cambridge, MA to manage daily operations and ensure exceptional guest service. You will supervise Front Office staff, act as Manager on Duty, train teams, and uphold Sonesta Service Standards across shifts.

The role focuses on staffing, check-in/check-out excellence, VIP handling, and responding to guest needs with integrity and professionalism. A strong emphasis on safety and team collaboration is essential.