Dynamic Hotel Housekeeping Supervisor

Sonesta Hotels International Corporation in; Cambridge (MA); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Account with Company M

401(k) Retirement Plan with Company M

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Disability Insurance

Employee Perks and Discounts

Job summary

Sonesta International Hotels is seeking a Housekeeping Supervisor to oversee hotel housekeeping operations in Cambridge, MA, ensuring rooms, public spaces, and facilities meet quality standards. Train staff, monitor room status, and coordinate with front desk to maintain guest satisfaction.

Responsibilities include maintenance requests, responding to guest concerns, daily room inspections, inventory control for linen and supplies, and enforcing grooming and uniform standards.

Responsibilities

• Direct involvement with training and development of new employees
• Monitor the status of room condition and availability, submitting prompt and accurate reports to the front desk and housekeeping office
• Communicate constantly with the housekeeping office to update room statuses or any other priorities
• Write maintenance requests and follow up to ensure that they have been completed
• React to guest complaints regarding service or equipment
• AM Supervisor to complete 15 detailed room inspections per day and input the inspection findings into Hot SOS
• Complete one daily room inspection with housekeeper who cleaned the room that is being inspected and provide positive feedback as well as noting areas for improvement
• PM supervisor to inspect hallways, corridors, service, and storage areas to insure standards are being followed. Inspection to be recorded in HotSOS
• Establishes and maintains cost control system for linen and cleaning supplies inventories
• Oversees ordering, and receiving of such supplies
• Assure that all employees are properly groomed in uniform with name tag in place

Job description

Sonesta International Hotels is seeking a Housekeeping Supervisor to oversee hotel housekeeping operations in Cambridge, MA, ensuring rooms, public spaces, and facilities meet quality standards. Train staff, monitor room status, and coordinate with front desk to maintain guest satisfaction.

Responsibilities include maintenance requests, responding to guest concerns, daily room inspections, inventory control for linen and supplies, and enforcing grooming and uniform standards.