Front Office Supervisor & Guest Experience Lead

3M HEALTHCARE; Spartanburg (SC); On-site; USD 55,000 - 65,000; Full time

Job summary

Mainsail is seeking an Assistant Front Office Manager to supervise front desk staff, assist with guest check-ins, payments, and room assignments, and coordinate with housekeeping to ensure room readiness. The role requires a proactive approach to guest satisfaction and strong operational oversight.

You will train, motivate, and coach team members, handle guest inquiries with professionalism, and maintain confidentiality and safety standards while promoting brand values and guest loyalty programs.

Qualifications

• High School diploma or higher; hospitality experience preferred.
• Excellent phone and customer service skills are required.
• Strong written and verbal communication abilities.
• Ability to use technology such as tablets and iPads.

Responsibilities

• Learn and excel in Opera PMS system.
• Assist in managing and motivating front desk personnel.
• Assist with guest luggage and room quotes; upsell when possible.
• Interact with guests using personalized service and guest name.
• Maintain guest confidentiality and hotel knowledge; support brand rewards.
• Coordinate between Housekeeping and Front Desk to ensure room readiness.
• Verify charges and collect payments for room stays.

Skills

Hospitality experience

Customer service

Communication skills

Technology skills

Education

High School diploma or higher

Tools

Opera PMS

Job description

Mainsail is seeking an Assistant Front Office Manager to supervise front desk staff, assist with guest check-ins, payments, and room assignments, and coordinate with housekeeping to ensure room readiness. The role requires a proactive approach to guest satisfaction and strong operational oversight.

You will train, motivate, and coach team members, handle guest inquiries with professionalism, and maintain confidentiality and safety standards while promoting brand values and guest loyalty programs.