Front Desk Agent

Luminary Hotel & Co; Atlanta (GA); On-site; USD 29,000 - 42,000; Full time

Job summary

Luminary Hotel & Co in Atlanta seeks a Front Desk Host to welcome guests, escort them to rooms, and deliver a personalized check-in experience. The role blends Front Desk, Bell Services, and Concierge tasks with a focus on hospitality excellence.

You will use tablets and hotel tech to enhance guest rooming, answer inquiries, and share local recommendations while maintaining confidentiality and professionalism.

Qualifications

• High School diploma or higher required.
• Hospitality experience preferred.
• Excellent customer service and communication skills.
• Proficient with tablets and iPads.

Responsibilities

• Assign and escort guests to rooms according to preferences and guest names.
• Assist guests to their rooms and with luggage as needed.
• Provide room quotes and upsell when possible.
• Interact with guests using personalized greetings and guest names.
• Maintain guest confidentiality throughout the stay.
• Share local information for shopping, dining, nightlife, and activities.
• Coordinate between Front Desk and Housekeeping to ensure smooth operations.
• Verify charges and collect payment for room stays.
• Respond to guest inquiries and follow scheduled shifts.

Skills

Customer service

Communication

Technology use

Upselling

Education

High School diploma or higher

Tools

Tablets/iPads

Guest management software

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.The Front Desk Host is a unique and versatile position responsible for supporting Front Desk, Bell Services, and Concierge Services. As one of the first points of contact for our guests, the Host plays a key role in creating a welcoming first impression and delivering a unique, personalized check-in experience.The Front Desk Host will utilize advanced technology to facilitate seamless guest rooming and ensure exceptional, personalized service. This position is expected to consistently deliver service standards in accordance with the expectations of Mainsail Lodging & Development.The Front Desk Host must be flexible and adaptable, as responsibilities and priorities may vary throughout the day based on hotel operations, guest needs, and business demands. Must be flexible and available to work any shift, including mornings, evenings, weekends, and holidays, as business needs require. Work assignments and duties may vary hourly.What you haveHigh School diploma or higherPrevious hospitality experience preferredExcellent customer service skillsExcellent communication skills, both verbal and writtenAbility to use technology e.g. tablets, iPadsWhat you’ll doAssign and escort guest to rooms according to their preferences paying attention to those nonverbal cues to make each experience uniqueAssist guests to their roomsAssist with guest luggageProvide room quotes and upsell to guest when possibleAbility to interact with guests and share hotel knowledge using personalization such as using the guest nameResponsible to know all functions to showcase the hotel to each guestMaintain guest confidentialityShare knowledge of featured wineProduce room keys for all guests ensuring guest confidentiality throughout their stay and beyondMaintain knowledge of hotel and brand rewardsProvide local information for shopping, dining, nightlife, and recreational destinationsReceive, store, and deliver luggage and mailRun errands for guestsMake travel arrangements for guests to include sightseeing and other toursAssist with coordination between Housekeeping and Front DeskVerify charges / collect payment from guests for room staysRespond to guest inquiriesFollow scheduled shifts and follow break and lunch requirementsReport any suspicious activity or unusual items in roomReport any irregular behavior from guests in public areas and or in roomAbility to take initiative and handle assignments with limited supervisionFollow all hotel policies and procedures as outlined in the team member handbookMaintain cleanliness and order of work areaEnsure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS.Physical DemandAbility to sit or stand for extended periods of timeAbility to bendAbility to lift, pull 40 lbsAbility to communicate clearlyCorrected vision to normal rangeAbility to work long hours as neededMental DemandsMake sound judgments quicklyWork on multiple tasks, making appropriate progress towards deadlinesAble to work independently, take direction, and provide direction to othersManage differing personalities within the office, the hotel, and the communityMaintain the highest degree of confidentialityAbility to work effectively in stressful, high pressure situationsAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessaryMainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.