Front Office Team Lead — Guest Experience

The Tess Atlanta Buckhead- Marriott Autograph Collection; Atlanta (GA); On-site; USD 52,000 - 68,000; Full time

Job summary

Peregrine Hospitality is seeking an Assistant Front Office Manager to oversee daily front desk operations, guest services, staff training, and administrative tasks in line with brand standards. You will act as Manager on Duty, handle complaints, and drive guest satisfaction.

You will lead pre-shift meetings, manage budgets and asset controls, and coordinate cross-department communication to ensure seamless service and revenue opportunities for the hotel.

Qualifications

• Experience in front desk guest service environments.
• Ability to coach and counsel front desk agents.
• Experience leading shifts and meetings.
• Knowledge of hotel policies and brand standards.

Responsibilities

• Maintain a strong front desk presence and deliver exceptional guest service.
• Act as Manager on Duty to resolve guest issues.
• Lead daily pre-shift meetings with Front Office staff.
• Oversee guest arrivals, VIP requests, and upsell opportunities.
• Recruit, train, and supervise Front Office team and coordinate with Housekeeping.

Skills

Guest service

Coaching

Hiring

Training

Leadership

Communication

Education

High School diploma

Job description

Peregrine Hospitality is seeking an Assistant Front Office Manager to oversee daily front desk operations, guest services, staff training, and administrative tasks in line with brand standards. You will act as Manager on Duty, handle complaints, and drive guest satisfaction.

You will lead pre-shift meetings, manage budgets and asset controls, and coordinate cross-department communication to ensure seamless service and revenue opportunities for the hotel.