Front Office Supervisor — Guest Experience Leader

Mainsail Lodging & Development; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Mainsail Lodging & Development in Atlanta is seeking a Front Office Supervisor to support the Front Office Manager and lead the day-to-day Front Desk operations, including night audit, valets, and PBX. The role focuses on delivering memorable guest experiences.

Ideal candidates will have hospitality supervisory experience, strong communication skills, and a proven ability to coach a team while maintaining high standards of service. Flexibility to work varied shifts is required.

Qualifications

• Minimum high school diploma or higher.
• Experience in hospitality supervisory roles.
• Experience in hotel Front Desk positions.
• Excellent written and verbal communication.
• Proficient with tablets, iPads, and computers.
• Strong phone and customer service skills.
• Experience coaching and training a team.
• Demonstrates ownership and accountability.
• Proven guest relations experience.

Responsibilities

• Assist in managing and coaching Front Desk staff to deliver the highest level of guest service.
• Know all functions to showcase the resort and its unique story to each guest.
• Oversee front desk functions including check-in/out, luggage handling, and concierge.
• Serve as initial point of escalation in any guest inquiries, issues, or concerns.
• Coordinate with other hotel departments to deliver top level experience for guests.
• Assist in creating and managing department schedules.
• Follow all hotel policies and procedures as outlined in team member handbook.
• Serve as property Manager on Duty in absence of senior leadership.
• Ensure team follows scheduled shifts, and follows break and lunch requirements.
• Other necessary duties as reasonably assigned by manager.

Skills

Hospitality supervision

Front Desk experience

High school diploma

Excellent written and verbal comm.

Technology literacy (tablets, iPads, &

Phone & customer service

Coaching & training a team

Ownership & accountability

Guest relations experience

Education

High school diploma or equivalent

Tools

Front Desk systems

Job description

Mainsail Lodging & Development in Atlanta is seeking a Front Office Supervisor to support the Front Office Manager and lead the day-to-day Front Desk operations, including night audit, valets, and PBX. The role focuses on delivering memorable guest experiences.

Ideal candidates will have hospitality supervisory experience, strong communication skills, and a proven ability to coach a team while maintaining high standards of service. Flexibility to work varied shifts is required.