Front Office Supervisor

Luminary Hotel & Co; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Luminary Hotel & Co in Atlanta, GA seeks an energetic Front Office Supervisor to assist the Front Office Manager and lead Front Desk, Night Audit, Valet, and PBX operations. You will ensure exemplary guest service, coaching staff, and maintaining hotel culture, with flexibility to work mornings, evenings, weekends, and holidays.

Ideal candidates have hotel Front Desk experience, strong communication skills, and a proactive approach to guest relations, technology use, and team leadership.

Qualifications

• Experience in hotel Front Desk positions.
• Excellent communication skills, written and verbal.
• Ability to use technology, e.g., tablets and computers.
• Coaching and training a team.

Responsibilities

• Assist in management, training, motivation, and coaching Front Desk staff.
• Oversee Front Desk functions including check-in/out procedures, luggage handling, concierge, etc.
• Serve as initial point of escalation in guest inquiries, issues, or concerns.
• Coordinate with other hotel departments to deliver top level guest experiences.
• Assist in creating and managing department schedules.
• Follow all hotel policies and procedures; act as Manager on Duty in absence of senior leadership.

Skills

Hospitality supervision

Front Desk operations

Guest relations

Coaching and training

Communication skills

Technology proficiency

Education

High school diploma or equivalent

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.The Front Office Supervisor will work to support the Front Office Manager and will be responsible for the day-to-day Front Office Operations including the staff of the Front Desk, Night Audit, Valets Operation, and PBX Operator. The person in this role will ensure the Front Desk Staff provides exemplary service to all hotel guests to deliver a memorable guest experience.Must be flexible and available to work any shift, including mornings, evenings, weekends, and holidays as needed.What you havePrevious hospitality supervisory experienceExperience in hotel Front Desk positionsHigh school diploma, equivalent, or higherExcellent communication skills, both written and verbalAbility to use technology, e.g., tables, iPads, and computersTop notch phone and customer service skillsPrior experience with coaching and training a teamStrong sense of ownership in everything that you doProven experience in guest relationsWhat you’ll doAssist in management, training, motivation, and coaching Front Desk staff to embody hotel culture and provide guests with highest level of serviceKnow all functions to showcase the resort and its unique story to each guestOversee Front Desk team in all front desk functions including check in and out procedures, luggage handling, concierge, etc.Serve as initial point of escalation in any guest inquiries, issues, or concernsCoordinate with other hotel departments to deliver top level experience for guestsAssist in creating and managing department schedulesFollow all hotel policies and procedures as outlined in team member handbookServe as property Manager on Duty in absence of senior leadershipEnsure team follows scheduled shifts, and follows break and lunch requirementsOther necessary duties as reasonably assigned by managerPhysical DemandAbility to sit or stand for extended periods of timeAbility to bendAbility to lift, pull 50 lbsAbility to communicate clearlyAbility to work long hours as neededMake sound judgments quicklyWork on multiple tasks, making appropriate progress towards deadlinesAble to work independently, take direction, and provide direction to othersManage differing personalities within the property, the resort, and the communityMaintain the highest degree of confidentialityAbility to work effectively in stressful, high pressure situationsAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessaryMainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.