Front Office Supervisor: Guest Experience Lead

ST JOE RESORT OPERATIONS LLC; Panama City (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

ST JOE RESORT OPERATIONS LLC in the United States (Panama City, FL) seeks a Front Officer Supervisor to assist the Front Office Manager and coordinate daily front desk operations, night audit, bell staff, concierge, and beach services. You will work with front desk, housekeeping, and maintenance to deliver exceptional guest service and accommodations.

The role requires strong English communication, supervisory experience, and a proactive, detail-oriented approach.

Qualifications

• Sufficient education and literacy to identify and read product labels and to communicate with guests about job-related needs.
• Experience in hospitality preferred.
• At least 1 year experience in a supervisory role preferred.
• Ability to read, write, speak, and communicate in basic English preferred.

Responsibilities

• Attend weekly management meetings when required.
• Assist front desk with duties and help update procedures.
• Troubleshoot system errors and resolve technical issues as they arise.
• Answer phones and respond to emails professionally.
• View, manage, and organize reservations.
• Resolve and follow up on guest complaints or issues promptly.
• Order and inventory front desk supplies.
• Cover hourly shifts as needed.
• Communicate shift directions and updates during pre-shift meetings.
• Welcome guests, record information and assign rooms based on needs.
• Ensure extra services are properly charged on final bill.
• Coordinate with housekeeping and maintenance on room readiness.

Skills

Detail oriented

Customer service

Communication

Organized

Proactive

Self-motivated

Education

Sufficient education and literacy

Job description

ST JOE RESORT OPERATIONS LLC in the United States (Panama City, FL) seeks a Front Officer Supervisor to assist the Front Office Manager and coordinate daily front desk operations, night audit, bell staff, concierge, and beach services. You will work with front desk, housekeeping, and maintenance to deliver exceptional guest service and accommodations.

The role requires strong English communication, supervisory experience, and a proactive, detail-oriented approach.