Front Office Supervisor Hotel Indigo Panama City

ST JOE RESORT OPERATIONS LLC; Panama City (FL); Sur place; USD 42 000 - 66 000; Plein temps

Résumé du poste

ST JOE RESORT OPERATIONS LLC in the United States (Panama City, FL) seeks a Front Officer Supervisor to assist the Front Office Manager and coordinate daily front desk operations, night audit, bell staff, concierge, and beach services. You will work with front desk, housekeeping, and maintenance to deliver exceptional guest service and accommodations.

The role requires strong English communication, supervisory experience, and a proactive, detail-oriented approach.

Qualifications

• Sufficient education and literacy to identify and read product labels and to communicate with guests about job-related needs.
• Experience in hospitality preferred.
• At least 1 year experience in a supervisory role preferred.
• Ability to read, write, speak, and communicate in basic English preferred.

Responsabilités

• Attend weekly management meetings when required.
• Assist front desk with duties and help update procedures.
• Troubleshoot system errors and resolve technical issues as they arise.
• Answer phones and respond to emails professionally.
• View, manage, and organize reservations.
• Resolve and follow up on guest complaints or issues promptly.
• Order and inventory front desk supplies.
• Cover hourly shifts as needed.
• Communicate shift directions and updates during pre-shift meetings.
• Welcome guests, record information and assign rooms based on needs.
• Ensure extra services are properly charged on final bill.
• Coordinate with housekeeping and maintenance on room readiness.

Connaissances

Detail oriented

Customer service

Communication

Organized

Proactive

Self-motivated

Formation

Sufficient education and literacy

Description du poste

Job SummaryThe role of Front Officer Supervisor is responsible for assisting the Front Office Manager and coordinates the daily functions of the hotel front desk, night audit, bell persons, hotel concierge and beach services. The Front Office Supervisor works closely with the Front Office Manager, Front Desk staff, Housekeeping and Maintenance departments to deliver exceptional accommodations and customer service to the guests.Primary Responsibilities & Essential FunctionsAttend weekly management meetings when requiredAssist front desk with their duties and help create or update proceduresTroubleshoot system errors and resolve technical issues as they ariseAnswer phones and respond to emails in a professional mannerView, manage, and organize reservationsResolve and follow up on guest complaints or issues promptlyOrdering and inventory management for front desk suppliesCover hourly shifts as neededCommunicate daily shift directions and updates during pre-shift meetingsWelcome guests, record their information and assign rooms based on their needsEnsure extra services ordered by the guests, such as alcoholic drinks, entertainment, and food, are properly accounted for and charged on the final billCoordinate with other hotel staff, such as housekeeping or maintenance, regarding room readiness and repairsMaintain a clean and inviting hotel lobby, including vacuuming, dusting, and setting up welcome suppliesAssist with any other reasonable requestAll other duties as assignedEducation and ExperienceSufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needsAbility to read, write, speak, and communicate in basic English preferred.Experience in hospitality preferredAt least 1 year experience in a supervisory role preferredKnowledge, Skills, AbilitiesDetail oriented and thoroughAbility to perform consistent work to the highest of standardsAbility to remain discreet and respect the privacy of guestsAbility to interact with guests in a pleasant friendly wayIdentify and resolve issues related to position independentlyCommitment to delivering excellent customer serviceMaintain composure under pressure and handle challenging situations professionallyListen and respond quickly to residents and guests requests in a genuine and attentive mannerBe organized, proactive, productive, and self-motivated showing a positive attitudeStrong attention to detail and ability to meet deadlinesPhysical DemandsWalking, standing for long periods of timeLifting, bending, reaching as neededFrequent keyboardingMust be able to life 25lbsWorking ConditionsPrimarily indoors with exception of assisting bellman or guests outsidePossible exposure to extreme heat or cold depending on seasonPossible exposure to a somewhat noisy environmentThe above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.