Front Desk & Guest Experience Lead

The St Joe Company; Panama City (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

The St. Joe Company is seeking a Front Officer Supervisor at Hotel Indigo - Panama City, FL to support the Front Office Manager and coordinate daily functions of the front desk, night audit, bell staff, concierge and beach services.

The role partners with Front Desk, Housekeeping and Maintenance to deliver exceptional guest experiences. The supervisor will oversee reservations, guest requests, and billing accuracy while managing shifts, responding promptly to issues, and helping maintain the

Qualifications

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs.
• Ability to read, write, speak, and communicate in basic English preferred.
• Experience in hospitality preferred.
• At least 1 year experience in a supervisory role preferred.

Responsibilities

• Attend weekly management meetings when required.
• Assist front desk with their duties and help create or update procedures.
• Troubleshoot system errors and resolve technical issues as they arise.
• Answer phones and respond to emails in a professional manner.
• View, manage, and organize reservations.
• Resolve and follow up on guest complaints or issues promptly.
• Ordering and inventory management for front desk supplies.
• Cover hourly shifts as needed.
• Communicate daily shift directions and updates during pre-shift meetings.
• Welcome guests, record their information and assign rooms based on their needs.
• Ensure extra services ordered by the guests, such as alcoholic drinks, entertainment, and food, are properly accounted for and charged on the final bill.
• Coordinate with other hotel staff, such as housekeeping or maintenance, regarding room readiness and repairs.
• Maintain a clean and inviting hotel lobby, including vacuuming, dusting, and setting up welcome supplies.
• Assist with any other reasonable request.
• All other duties as assigned.

Skills

Detail oriented

Customer service

English literacy

Supervisory experience

Job description

The St. Joe Company is seeking a Front Officer Supervisor at Hotel Indigo - Panama City, FL to support the Front Office Manager and coordinate daily functions of the front desk, night audit, bell staff, concierge and beach services.

The role partners with Front Desk, Housekeeping and Maintenance to deliver exceptional guest experiences. The supervisor will oversee reservations, guest requests, and billing accuracy while managing shifts, responding promptly to issues, and helping maintain the