Front Office Supervisor - Guest Experience Lead

The St Joe Company; Panama City Beach (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

The St. Joe Company is seeking a Front Office Supervisor at Embassy Suites Panama City Beach to assist the Front Office Manager and coordinate daily functions of the front desk, night audit, bell staff, concierge and beach services.

This role emphasizes exceptional guest service and smooth operations. You will collaborate with the Front Office Manager, Front Desk, Housekeeping and Maintenance to ensure guest satisfaction, manage reservations and resolve issues promptly.

Qualifications

• Sufficient education and literacy to identify and read product labels and to communicate with guests about job-related needs
• Ability to read, write, speak, and communicate in basic English preferred.
• Experience in hospitality preferred
• At least 1 year experience in a supervisory role preferred

Responsibilities

• Attend weekly management meetings when required
• Assist front desk with their duties and help create or update procedures
• Troubleshoot system errors and resolve technical issues as they arise
• Answer phones and respond to emails in a professional manner
• View, manage, and organize reservations
• Resolve and follow up on guest complaints or issues promptly
• Ordering and inventory management for front desk supplies
• Cover hourly shifts as needed
• Communicate daily shift directions and updates during pre-shift meetings
• Welcome guests, record their information and assign rooms based on their needs
• Ensure extra services ordered by the guests are properly accounted for and charged on the final bill
• Coordinate with other hotel staff regarding room readiness and repairs
• Maintain a clean and inviting hotel lobby
• Assist with any other reasonable request
• All other duties as assigned

Skills

Supervisory experience

Hospitality experience

English literacy

Job description

The St. Joe Company is seeking a Front Office Supervisor at Embassy Suites Panama City Beach to assist the Front Office Manager and coordinate daily functions of the front desk, night audit, bell staff, concierge and beach services.

This role emphasizes exceptional guest service and smooth operations. You will collaborate with the Front Office Manager, Front Desk, Housekeeping and Maintenance to ensure guest satisfaction, manage reservations and resolve issues promptly.