Front Office Leader - Elevate Guest Experience

ST JOE RESORT OPERATIONS LLC; Panama City (FL); On-site; USD 50,000 - 75,000; Full time

Job summary

The St. Joe Company’s Front Office Manager will coordinate daily front desk operations including night audit, bell staff, concierge and beach services, ensuring exceptional guest service. The role trains staff, handles payroll, schedules, and guest inquiries while collaborating with housekeeping and maintenance.

Qualifications include a Bachelor’s in hospitality or similar and at least 2 years in front desk roles; leadership experience preferred and proficient use of Word and Excel.

Qualifications

• Bachelor’s degree in hospitality or a related field required.
• Minimum 2 years of experience as a front desk agent or in hotel front office operations.
• Leadership experience preferred and ability to train and manage staff.
• Proficiency in Word and Excel; strong clerical and administrative skills.
• Excellent customer service and communication abilities.

Responsibilities

• Coordinate daily front desk operations and night audit activities.
• Assist front desk with duties and develop daily procedures.
• Respond to guest queries and resolve complaints.
• Train and supervise front desk staff and shifts.
• Prepare payroll and create weekly staff schedules.
• Monitor inventory of supplies and manage orders/invoices.
• Compile occupancy reports and financial information for management.
• Collaborate with housekeeping and maintenance to ensure smooth operations.

Skills

Customer service

Leadership

Communication

Time management

Problem solving

Bookkeeping

Education

Bachelor’s degree in hospitality or similar

Tools

Microsoft Word

Microsoft Excel

Job description

The St. Joe Company’s Front Office Manager will coordinate daily front desk operations including night audit, bell staff, concierge and beach services, ensuring exceptional guest service. The role trains staff, handles payroll, schedules, and guest inquiries while collaborating with housekeeping and maintenance.

Qualifications include a Bachelor’s in hospitality or similar and at least 2 years in front desk roles; leadership experience preferred and proficient use of Word and Excel.