Front Office Supervisor & Guest Experience Lead

The National Hotel Miami Beach; Miami Beach (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) Retirement plan with a match

Medical, Dental, and Vision insurance

Complimentary parking

Complimentary meals daily

Vacation Time

Life insurance

Paid time off

Career growth and development

Job summary

The National Hotel Miami Beach is seeking an Assistant Front Office Manager to collaborate with the Front Office Manager in daily operations and to act as Manager on Duty in their absence. You will drive guest service excellence and oversee front desk activities.

Responsibilities include supervising front desk, PBX, bell staff, training, scheduling, and maintaining operating procedures while ensuring profitability and high standards of service at a five-star level.

Qualifications

• Must have completed High School or GED.
• Experience in hospitality, preferably in a five-star international hotel.
• 2-3 years Front Desk/guest services supervisory/management experience.
• Service oriented with a flexible schedule including weekends/holidays/2nd and 3rd shifts.
• Ability to project professionalism and stay calm under pressure.

Responsibilities

• Assist the Front Office Manager in directing and supervising the entire front office operation, including front desk, Bellman, and PBX.
• Ensure Standard Operating Procedures are followed and service standards maintained.
• Hire, train, schedule, and supervise front office team members.
• Fill in at the Front Desk during busy periods or staffing shortages.
• Oversee daily operations, guest check-ins/outs, and revenue controls.
• Investigate and address guest complaints and coordinate with departments to meet needs.

Skills

Guest service excellence

Multi-tasking

Strong communication

Professional demeanor

Independent work

Education

High School diploma or GED

Tools

Front desk software

PBX systems

Job description

The National Hotel Miami Beach is seeking an Assistant Front Office Manager to collaborate with the Front Office Manager in daily operations and to act as Manager on Duty in their absence. You will drive guest service excellence and oversee front desk activities.

Responsibilities include supervising front desk, PBX, bell staff, training, scheduling, and maintaining operating procedures while ensuring profitability and high standards of service at a five-star level.