Guest Experience Supervisor

Global Partners LP; Vermont; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401k matching

Tuition reimbursement

Job summary

Global Partners LP in Vermont is seeking a Guest Service Supervisor to oversee staff, ensure store objectives are met, and organize work processes under management direction. You will greet guests, coach employees, and ensure compliance with safety and quality policies while handling cash and POS operations.

The role requires flexibility, reliability, and a commitment to customer service excellence. The position offers growth opportunities within a long‑standing organization that values people,

Qualifications

• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Must have reliable transportation.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Flexible hours

Organized

Physical stamina

Customer service

Reliability

Education

High School Diploma or equivalent

Job description

Global Partners LP in Vermont is seeking a Guest Service Supervisor to oversee staff, ensure store objectives are met, and organize work processes under management direction. You will greet guests, coach employees, and ensure compliance with safety and quality policies while handling cash and POS operations.

The role requires flexibility, reliability, and a commitment to customer service excellence. The position offers growth opportunities within a long‑standing organization that values people,