Guest Experience Supervisor, Front Desk Leadership

Schulte Hospitality Group; Florida; On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Virtual Mental Health

Health Insurance

401(k) Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on events & more

Job summary

Schulte Hospitality Group is seeking a dynamic Front Office Supervisor to join our team at the Hollywood Beach location. This role requires leadership of front desk staff and a passion for hospitality, with responsibilities spanning guest service, training, and operations oversight.

The successful candidate will demonstrate strong communication skills, knowledge of front desk procedures, and the ability to manage busy shifts, including weekends and holidays. OnQ experience is a plus.

Qualifications

• In-depth knowledge of hotel front desk operations.
• Basic math skills for cash handling and reporting.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills to supervise front office staff.
• Ability to exceed guest and team expectations.
• OnQ property management experience is a plus.

Responsibilities

• Provide high-quality guest service and anticipate guest needs.
• Assign duties to front desk staff for efficient operations.
• Assist in training and onboarding of new front desk associates.
• Interviewing and hiring support for the department as needed.
• Promote teamwork and positive associate morale.
• Know emergency procedures and assist in incident response.

Skills

Front Desk operations

Math skills

Verbal & written communication

Leadership

Guest service excellence

OnQ experience

Job description

Schulte Hospitality Group is seeking a dynamic Front Office Supervisor to join our team at the Hollywood Beach location. This role requires leadership of front desk staff and a passion for hospitality, with responsibilities spanning guest service, training, and operations oversight.

The successful candidate will demonstrate strong communication skills, knowledge of front desk procedures, and the ability to manage busy shifts, including weekends and holidays. OnQ experience is a plus.