Front Office Supervisor: Elevate Guest Stays

Hilton; Fort Lauderdale (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Incredible travel perks

Employee stock purchase program (ESPP)

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental health resources

Generous paid time off (PTO)

Health & welfare benefits

Financial security for your future

Job summary

Hilton is seeking a Front Office Supervisor to lead the hotel front desk team in Fort Lauderdale, ensuring smooth check-ins, check-outs and exceptional guest service. You will supervise daily operations, coach colleagues, and resolve guest issues to deliver memorable stays.

Join a global hospitality leader that values integrity, teamwork and leadership. You will drive service standards, manage lobby flow and support ongoing training while upholding Hilton’s renowned guest experiences.

Qualifications

• Experience in hospitality front desk operations and guest service.
• Proven ability to lead a front office team and manage schedules.
• Strong communication, problem solving and guest issue resolution skills.

Responsibilities

• Supervise front office team: oversee check-ins/outs and guest service delivery.
• Lead day-to-day team operations: create schedules, assign tasks, coach and give feedback.
• Lead guest issue resolution: respond to inquiries and escalate as needed.
• Manage lobby flow: monitor guest traffic and adjust staffing as needed.

Skills

Front Office Operations

Guest Service

Team Leadership

Conflict Resolution

Communication

Job description

Hilton is seeking a Front Office Supervisor to lead the hotel front desk team in Fort Lauderdale, ensuring smooth check-ins, check-outs and exceptional guest service. You will supervise daily operations, coach colleagues, and resolve guest issues to deliver memorable stays.

Join a global hospitality leader that values integrity, teamwork and leadership. You will drive service standards, manage lobby flow and support ongoing training while upholding Hilton’s renowned guest experiences.