Front Office Supervisor – Elevate Guest Experience & Team

Hilton; Salt Lake City (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Paid parental leave

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton in Salt Lake City is seeking a Front Office Supervisor to oversee daily front desk operations and deliver memorable guest experiences. You will lead a hospitality-focused team, manage check-ins/check-outs, and ensure smooth service at the desk.

You will resolve guest inquiries, optimize lobby flow, and train staff to uphold Hilton’s standards of warmth and integrity. Hilton offers strong benefits and growth opportunities.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Integrity, doing the right thing, at all times.
• Leadership, teamwork, ownership and accountability.

Responsibilities

• Supervise front office team: lead staff in check-ins, check-outs, and guest service delivery.
• Lead day-to-day team operations: create schedules, assign tasks, pre-shift meetings, training, and feedback.
• Lead guest issue resolution: respond to inquiries, resolve issues and escalate when needed.
• Manage lobby flow: monitor guest traffic and adjust coverage to maintain service levels.

Job description

Hilton in Salt Lake City is seeking a Front Office Supervisor to oversee daily front desk operations and deliver memorable guest experiences. You will lead a hospitality-focused team, manage check-ins/check-outs, and ensure smooth service at the desk.

You will resolve guest inquiries, optimize lobby flow, and train staff to uphold Hilton’s standards of warmth and integrity. Hilton offers strong benefits and growth opportunities.