Front Desk Guest Experience Specialist

Resolute Road Hospitality; Salt Lake City (UT); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Travel Perks

Optional Daily Pay

Health/Life Insurance

401k

Paid Time Off

Dental/Vision

Employee Assistance Program

Referral Program

Job summary

Resolute Road Hospitality's Hilton Garden Inn in Salt Lake City is seeking a Guest Services Agent to be the welcoming face of the hotel. You’ll manage check-ins, assist with guest requests, and support front desk, kiosk, and pantry operations.

The role emphasizes social intelligence, teamwork, integrity, and delivering exceptional service across all guest interactions, with training on brand standards and loyalty programs.

Qualifications

• High school diploma or GED is required.
• Previous hospitality or customer service experience preferred.
• Knowledge of POS systems and front desk procedures.

Responsibilities

• Greet guests with a friendly, welcoming attitude.
• Register guests, confirm reservations, and secure payments.
• Promote loyalty programs and ensure member benefits.
• Respond to guest requests and resolve concerns promptly.
• Operate front desk systems for check-in/check-out.
• Process retail and pantry transactions accurately.
• Handle payments, room charges, and daily bank reconciliations.
• Manage calls, emails, and reservations professionally.
• Monitor lobby cleanliness and communicate needs to other departments.
• Stay informed about hotel amenities and local attractions.
• Log maintenance or safety issues.
• Adhere to policies and support team members.
• Perform other duties as assigned.

Skills

Front desk procedures

POS systems

Guest service

Verbal & written communication

Cash handling

Multitasking

MS Office

Hospitality excellence

Emergency procedures

Education

High school diploma or GED

Tools

Brand systems

Job description

Resolute Road Hospitality's Hilton Garden Inn in Salt Lake City is seeking a Guest Services Agent to be the welcoming face of the hotel. You’ll manage check-ins, assist with guest requests, and support front desk, kiosk, and pantry operations.

The role emphasizes social intelligence, teamwork, integrity, and delivering exceptional service across all guest interactions, with training on brand standards and loyalty programs.