Front Desk Supervisor: Guest Experience Leader

Fairfield Inn by Marriott Downtown SLC; Salt Lake City (UT); On-site; USD 23,000 - 26,000; Full time

Job summary

Fairfield Inn by Marriott Downtown SLC is seeking a hotel front desk manager to lead our existing front desk team in Salt Lake City. You will oversee the reception, supervise front office staff, enforce hotel policies, and ensure guest services are exemplary.

This role demands hospitality experience, a strong commitment to customer service, and a positive attitude. You will handle hiring and training, manage the front desk budget, respond to guest inquiries, and compile occupancy reports for the

Qualifications

• Experience in hospitality front desk or office management.
• High school diploma or GED.
• Strong management, communication and multitasking skills.
• Over 2 years in front office/office management in hospitality.
• 1 year experience in hospitality industry.

Responsibilities

• Hire, train, and supervise front office staff to ensure exceptional guest service.
• Manage front desk budget and order office supplies.
• Greet guests, answer questions, and resolve complaints.
• Oversee front desk operations to ensure a stellar guest stay.
• Generate occupancy reports and compile financial information for the GM.

Skills

Customer service

Management

Communication

Multitasking

Bookkeeping

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Fairfield Inn by Marriott Downtown SLC is seeking a hotel front desk manager to lead our existing front desk team in Salt Lake City. You will oversee the reception, supervise front office staff, enforce hotel policies, and ensure guest services are exemplary.

This role demands hospitality experience, a strong commitment to customer service, and a positive attitude. You will handle hiring and training, manage the front desk budget, respond to guest inquiries, and compile occupancy reports for the