Front Office Team Lead: Guest Experience

Salt Lake Marriott Downtown at City Creek; Salt Lake City (UT); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Discounted parking

Subsidized TRAX passes

401(k) Savings Plan

Hotel room discounts

Job summary

Salt Lake Marriott Downtown at City Creek is seeking a proactive Front Desk/Guest Services Associate to assist the Front Office Manager in delivering exceptional guest experiences and efficient service.

This role emphasizes greeting guests, processing registrations, handling payments, and resolving guest concerns with courtesy. You will also support accurate room rate verification, input guest information, and maintain a calm, welcoming front desk environment.

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Ability to deal with internal and external customers with patience, tact and diplomacy.
• Basic mathematical skills to perform calculations.
• Ability to input information using a computer system.
• Ability to stand, walk and work behind the front desk.
• Strong verbal and written communication skills.

Responsibilities

• Assist the Front Office Manager in running front office operations and guest check-in/check-out.
• Greet guests warmly, respond to requests, and provide accurate information.
• Process registrations, verify rates and room availability, and code electronic keys.
• Handle payments, post charges to guest accounts, and balance cash as assigned.
• Resolve guest issues by researching situations and offering effective solutions.
• Communicate with staff to ensure smooth, courteous service.

Skills

Customer service

Communication

Mathematical ability

Calculator proficiency

Computer skills

Teamwork

Job description

Salt Lake Marriott Downtown at City Creek is seeking a proactive Front Desk/Guest Services Associate to assist the Front Office Manager in delivering exceptional guest experiences and efficient service.

This role emphasizes greeting guests, processing registrations, handling payments, and resolving guest concerns with courtesy. You will also support accurate room rate verification, input guest information, and maintain a calm, welcoming front desk environment.