Front Office Supervisor: Elevate Guest Experience

Home2Suites Hilliard; Hilliard (OH); Presencial; USD 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Healthcare benefits

Paid Time Off and Holidays

401(k) with 4% match

Discounts on hotel stays

PayActive access to earned wages

Career growth opportunities

Resumo da oferta

Home2Suites Hilliard is seeking a Front Office Supervisor to support daily front desk operations and ensure outstanding guest service. You will guide front desk staff, handle reservations, and resolve guest concerns, contributing to a smooth check-in/check-out experience.

Ideal candidates will have hotel front desk experience or a combination of education and experience, with a requirement to work a flexible schedule including evenings, weekends, and holidays.

Qualificações

• Ability to read, write, and communicate effectively in English.
• Eligible to work in the United States.
• Flexible schedule, including evenings, weekends, and holidays if needed.
• Hotel front desk experience is a plus.

Responsabilidades

• Welcoming face of the hotel; ensure guests have a seamless experience.
• Supervise front desk agents, manage reservations, and address guest concerns.
• Report to the Front Office Manager.
• Open pathways for career progression within hotel management.

Conhecimentos

Front desk supervision

Customer service

Staff training

Communication

Descrição da oferta de emprego

Home2Suites Hilliard is seeking a Front Office Supervisor to support daily front desk operations and ensure outstanding guest service. You will guide front desk staff, handle reservations, and resolve guest concerns, contributing to a smooth check-in/check-out experience.

Ideal candidates will have hotel front desk experience or a combination of education and experience, with a requirement to work a flexible schedule including evenings, weekends, and holidays.