Front Desk & Guest Services Specialist

Home2 Suites - Columbus, RAM Hotels; Columbus (GA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Advancement opportunities

Professional development

Positive work environment

Job summary

Home2 Suites - Columbus, RAM Hotels is seeking a friendly Front Desk Agent to join our team. The role includes managing reservations, checking guests in and out, and assisting with guest needs to ensure a smooth stay.

We value strong customer service, clear communication, and the ability to multitask in a fast-paced environment. Evening, weekend, and holiday flexibility is preferred to support guest needs.

Qualifications

• Previous front desk or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and reservation software.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as tours or restaurant bookings.
• Assist with check-in/check-out, payments, and issuing keys.
• Answer phone calls and respond to online inquiries promptly.
• Assist with organizing events and meetings.
• Handle guest complaints professionally.
• Perform light cleaning and restock supplies.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Computer systems

Flexibility

Tools

MS Office

Reservation systems

Job description

Home2 Suites - Columbus, RAM Hotels is seeking a friendly Front Desk Agent to join our team. The role includes managing reservations, checking guests in and out, and assisting with guest needs to ensure a smooth stay.

We value strong customer service, clear communication, and the ability to multitask in a fast-paced environment. Evening, weekend, and holiday flexibility is preferred to support guest needs.