Assistant Front Office Director: Elevate Guest Experience

Hilton; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Incredible travel perks

Hilton ESPP stock purchase program

Paid parental leave

Caregiving concierge services

Crisis concierge

Mental health resources

Generous paid time off

Health & welfare benefits

Retirement plans

Job summary

Hilton is seeking an Assistant Director of Front Office to support the Director in leading hotel front office operations, delivering the light and warmth of hospitality to every guest.

You will oversee guest services, registration, room inventory, revenue initiatives, VIP experience, and a high-performing team, using daily performance data to drive decisions and ensure luxury service.

Qualifications

• Experience in front office operations preferred.
• Strong leadership and guest-service mindset.

Responsibilities

• Direct front office operations and guest services.
• Monitor service quality and implement improvements.
• Support revenue initiatives and hotel marketing campaigns.
• Oversee VIP process, reservations, and guest requests to ensure luxury experience.
• Develop and coach a high-performing front office team.

Skills

Front office operations

Team leadership

Revenue management

Guest service

Job description

Hilton is seeking an Assistant Director of Front Office to support the Director in leading hotel front office operations, delivering the light and warmth of hospitality to every guest.

You will oversee guest services, registration, room inventory, revenue initiatives, VIP experience, and a high-performing team, using daily performance data to drive decisions and ensure luxury service.