Front Desk Supervisor — Elevate Guest Experience

Hilton; Charleston (SC); Presencial; USD 42 000 - 56 000; Tempo integral

Resumo da oferta

Hilton Charleston is seeking a Front Office Supervisor to elevate guest experiences by leading a frontline team in daily operations, check-ins, and check-outs.

You will mentor staff, coordinate shifts, respond to guest inquiries, and ensure a smooth lobby flow that keeps service fast and friendly.

Join Hilton and help spread hospitality with integrity, teamwork, and accountability in a fast-paced hotel environment.

Qualificações

• Minimum experience supervising front desk or front office operations.
• Proven ability to lead teams and train staff.
• Strong guest service orientation and problem-solving skills.

Responsabilidades

• Supervise front office team and ensure smooth check-ins/outs and guest service.
• Lead day-to-day team operations: create schedules and train staff.
• Resolve guest issues directly and assist team with escalations.
• Monitor lobby flow and adjust coverage in real time to maintain efficiency.

Conhecimentos

Front office leadership

Guest service

Shift scheduling

Training & coaching

Conflict resolution

Descrição da oferta de emprego

Hilton Charleston is seeking a Front Office Supervisor to elevate guest experiences by leading a frontline team in daily operations, check-ins, and check-outs.

You will mentor staff, coordinate shifts, respond to guest inquiries, and ensure a smooth lobby flow that keeps service fast and friendly.

Join Hilton and help spread hospitality with integrity, teamwork, and accountability in a fast-paced hotel environment.