Front Office Supervisor

PT Solutions Physical Therapy; Milwaukee (WI); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Incentives

Professional development

401k & PTO

Wellness benefits

Job summary

PT Solutions Physical Therapy in Milwaukee, WI is seeking a Front Office Supervisor to oversee daily front office operations, enhance patient engagement, and support clinic staff performance.

You'll coordinate scheduling, PTO, and liaise with insurance verification, authorization, and billing teams to ensure smooth workflows, while focusing on customer service and adherence to clinic standards.

Qualifications

• Requires a High School diploma or GED.
• Typing 45 words per minute preferred.
• Strong interpersonal, verbal and written communication.
• Excellent organization and prioritization skills.
• Proficient with Microsoft Word and Excel.
• Knowledge of medical reimbursement and standard office equipment.
• Understanding of accounts receivable basics.
• Ability to manage heavy workload in a fast-paced environment.
• Strong customer service skills.
• Familiar with federal and state employment laws.

Responsibilities

• Oversee daily front office operations in the clinic.
• Coach staff to improve front office performance.
• Monitor referral data and KPI metrics.
• Collaborate with insurance verification, authorization, and billing teams.
• Open requisitions and participate in interviews to staff clinic.
• Contribute to clinic volume through front-facing engagement.

Skills

Typing speed 45 wpm

Interpersonal skills

Communication

Organization

MS Word

MS Excel

Customer service

Education

High School Diploma or GED

Tools

Office equipment

Job description

Job Overview & Responsibilities

As Front Office Supervisor, you will facilitate and supervise the daily front office operations for the clinic. This position will focus on the clinic's front office engagement, environment, and staff performance. Employee will share the mission and values of PT Solutions.

SUCCESS LOOKS LIKE

• Ability to perform at or above budgeted metrics for visits and evaluations
• Works closely with Clinic Manager 1, Clinic Manager 2 and Senior Clinic Manager
• Partners with the Front Office Manager to open requisitions, interview and hire PSCs to staff clinic
• This position is front facing, contributing to clinic volume
• Provide coaching that focuses on clinic front office performance to Referral Management, POC adherence and Customer Service expectations.
• Monitor referral data and KPI's
• Manage clinic front office labor, schedules and PTO requests
• Participate in Monthly 1:1 with Front Office Manager
• Effectively communicate and collaborate with insurance verification team, authorization team and reimbursement/billing team
• Perform other duties or special projects as assigned.

BENEFITS

• Competitive compensation with ability to earn performance-based incentives
• Foster a positive work environment by living clinically through PT Solutions core values
• Professional development and career progression
• Fitness incentive, insurance benefits, employee assistance program, 401k and profit sharing, and PTO package to include employee illness bank (EIB) accrual

Qualifications & Pay Range

EXPERIENCE & SKILLS

• PT Solutions requires at minimum, a High School or GED diploma. Submission of diploma for the highest level of education obtained will be required.
• Keyboarding skills, with the ability to type 45 words per minute preferred.
• Strong interpersonal, oral (including telephone skills) and written communication skills.
• Good organization skills and an ability to prioritize to meet deadlines.
• Proficiency in Microsoft Word, Excel, Window-based applications.
• Excellent communication and relationship-building skills.
• Complete understanding of medical reimbursement and technology.
• Knowledge of basic bookkeeping and accounts receivable principles including basic.
• Working knowledge of all standard office equipment.
• Must have demonstrated skill in prioritizing daily responsibilities and crises to handle a heavy workload.
• Must be able to work successfully in a fast-paced environment.
• Strong customer service skills.
• Basic knowledge of federal and state employment laws and regulations.

Schedule

• Full Time
• Hours: 40 hours/wk, Monday through Friday

Compensation

Pay Range : $19.50-25.70/hr ( Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position )

Company Overview

A Top Workplace

At PT Solutions, we're more than colleagues; we're a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year, based entirely on employee feedback. We've also earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values. This recognition reflects a culture built around supporting our people. It's not just what we do, but how we make people feel. Through human connection, intentional care, and being all in for one another, we create experiences that make a difference. Because together, we do great better.

Let's go further together and transform care. Join the #PTSLife today! To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

We are an equal opportunity employer and welcome all qualified candidates to apply!