Front Office Supervisor — Lead Clinic Experience & Growth

PT Solutions Physical Therapy; Milwaukee (WI); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Incentives

Professional development

401k & PTO

Wellness benefits

Job summary

PT Solutions Physical Therapy in Milwaukee, WI is seeking a Front Office Supervisor to oversee daily front office operations, enhance patient engagement, and support clinic staff performance.

You'll coordinate scheduling, PTO, and liaise with insurance verification, authorization, and billing teams to ensure smooth workflows, while focusing on customer service and adherence to clinic standards.

Qualifications

• Requires a High School diploma or GED.
• Typing 45 words per minute preferred.
• Strong interpersonal, verbal and written communication.
• Excellent organization and prioritization skills.
• Proficient with Microsoft Word and Excel.
• Knowledge of medical reimbursement and standard office equipment.
• Understanding of accounts receivable basics.
• Ability to manage heavy workload in a fast-paced environment.
• Strong customer service skills.
• Familiar with federal and state employment laws.

Responsibilities

• Oversee daily front office operations in the clinic.
• Coach staff to improve front office performance.
• Monitor referral data and KPI metrics.
• Collaborate with insurance verification, authorization, and billing teams.
• Open requisitions and participate in interviews to staff clinic.
• Contribute to clinic volume through front-facing engagement.

Skills

Typing speed 45 wpm

Interpersonal skills

Communication

Organization

MS Word

MS Excel

Customer service

Education

High School Diploma or GED

Tools

Office equipment

Job description

PT Solutions Physical Therapy in Milwaukee, WI is seeking a Front Office Supervisor to oversee daily front office operations, enhance patient engagement, and support clinic staff performance.

You'll coordinate scheduling, PTO, and liaise with insurance verification, authorization, and billing teams to ensure smooth workflows, while focusing on customer service and adherence to clinic standards.