Front Office Supervisor

PT Solutions Physical Therapy; Newark (NJ); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Performance-based incentives

Professional development

Fitness incentive

Insurance benefits

401k and profit sharing

PTO including illness bank

Job summary

PT Solutions Physical Therapy seeks a Front Office Supervisor to oversee daily clinic front office operations in Newark, NJ. You will guide staff, ensure exceptional patient service, and support clinic revenue objectives.

The role requires bilingual Spanish abilities, strong organizational and communication skills, and experience with Microsoft Word/Excel. A High School diploma or GED is required, with a focus on efficient patient flow and accurate scheduling.

Qualifications

• Bilingual Spanish required.
• High School Diploma or GED required.
• Typing 45 words per minute preferred.
• Strong interpersonal, verbal and written communication skills.

Responsibilities

• Supervise daily front office operations.
• Open requisitions and assist in hiring PSCs.
• Coach front office staff on performance and customer service.
• Coordinate with insurance verification, authorization and billing teams.
• Manage front office schedules, staffing and PTO requests.
• Collaborate with Clinic Managers and support clinic growth.
• Act on special projects as assigned.

Skills

Bilingual Spanish

Typing 45 wpm

Microsoft Word

Microsoft Excel

Customer service

Communication skills

Organizational skills

Education

High School Diploma or GED

Job description

As Front Office Supervisor, you will facilitate and supervise the daily front office operations for the clinic. This position will focus on the clinic’s front office engagement, environment, and staff performance. Employee will share the mission and values of PT Solutions.

Success Looks Like

• Ability to perform at or above budgeted metrics for visits and evaluations
• Works closely with Clinic Manager 1, Clinic Manager 2 and Senior Clinic Manager
• Partners with the Front Office Manager to open requisitions, interview and hire PSCs to staff clinic
• This position is front facing, contributing to clinic volume
• Provide coaching that focuses on clinic front office performance to Referral Management, POC adherence and Customer Service expectations.
• Monitor referral data and KPI’s
• Manage clinic front office labor, schedules and PTO requests
• Participate in Monthly 1:1 with Front Office Manager
• Effectively communicate and collaborate with insurance verification team, authorization team and reimbursement/billing team
• Perform other duties or special projects as assigned.
• Spanish speaking required.

Pay Rate

$22/hr

Benefits

• Competitive compensation with ability to earn performance-based incentives
• Foster a positive work environment by living clinically through PT Solutions core values
• Professional development and career progression
• Fitness incentive, insurance benefits, employee assistance program, 401k and profit sharing, and PTO package to include employee illness bank (EIB) accrual

Experience & Skills

• Candidate must be bilingual in Spanish.
• PT Solutions requires at minimum, a High School or GED diploma. Submission of diploma for the highest level of education obtained will be required.
• Keyboarding skills, with the ability to type 45 words per minute preferred.
• Strong interpersonal, oral (including telephone skills) and written communication skills.
• Good organization skills and an ability to prioritize to meet deadlines.
• Proficiency in Microsoft Word, Excel, Window-based applications.
• Excellent communication and relationship-building skills.
• Complete understanding of medical reimbursement and technology.
• Knowledge of basic bookkeeping and accounts receivable principles including basic.
• Working knowledge of all standard office equipment.
• Must have demonstrated skill in prioritizing daily responsibilities and crises to handle a heavy workload.
• Must be able to work successfully in a fast-paced environment.
• Strong customer service skills.
• Basic knowledge of federal and state employment laws and regulations.

A Top Workplace

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year, based entirely on employee feedback. We’ve also earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values. This recognition reflects a culture built around supporting our people. It’s not just what we do, but how we make people feel. Through human connection, intentional care, and being all in for one another, we create experiences that make a difference. Because together, we do great better.

Let’s go further together and transform care.Join the #PTSLife today! To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

We are an equal opportunity employer and welcome all qualified candidates to apply!