Front Office Patient Access Lead & Coach

PT Solutions; North Carolina; Sur place; USD 26 000 - 28 000; Plein temps

Résumé du poste

PT Solutions is seeking a Lead Patient Access Coordinator (Lead PAC) to oversee front-office operations in a high-volume clinic. The role combines patient access duties with onsite leadership, coaching, and workflow optimization for a team of 3+ coordinators.

You will monitor scheduling, ensure compliance, and partner with clinic leadership to drive performance while maintaining exceptional patient experiences in a fast-paced environment.

Qualifications

• Advanced communication and customer service skills.
• Ability to multitask and prioritize in a fast-paced, high-volume environment.
• Strong accuracy, attention to detail, and workflow discipline.
• Ability to coach others and support team development.
• Proficiency in Microsoft Office and comfort using multiple software systems.
• Strong patient-centered mindset and conflict-resolution ability.

Responsabilités

• Perform all standard Patient Access Coordinator duties, including check-in, check-out, documentation accuracy, POS collections, schedule management, and patient experience tasks.
• Serve as the onsite front-office lead responsible for daily workflow execution, staffing awareness, and alignment with operational standards.
• Provide real-time coaching, feedback, and training to Patient Access Coordinators to ensure adherence to PT Solutions expectations, behaviors, and standards.
• Monitor schedule utilization, attainment, and visit volume and partner with clinicians to optimize daily and future scheduling performance.
• Ensure completion of the Patient Check-in Checklist and maintain >98% compliance across all visits.
• Escalate operational issues, patient concerns, and scheduling barriers to clinic leadership promptly and professionally.
• Maintain daily readiness of the front office, lobby, and patient flow processes.
• Support completion of compliance audits, documentation accuracy checks, and revenue-cycle aligned workflows such as insurance verification and authorization follow-up.
• Provide coverage for PAC duties as needed, maintaining full competency in all front office responsibilities.

Connaissances

Advanced communication

Multitasking

Attention to detail

Coaching capability

Microsoft Office

Patient-centered mindset

Formation

High school diploma or equivalent

Outils

EMR software

Scheduling platforms

Payment systems

Description du poste

PT Solutions is seeking a Lead Patient Access Coordinator (Lead PAC) to oversee front-office operations in a high-volume clinic. The role combines patient access duties with onsite leadership, coaching, and workflow optimization for a team of 3+ coordinators.

You will monitor scheduling, ensure compliance, and partner with clinic leadership to drive performance while maintaining exceptional patient experiences in a fast-paced environment.