Front Desk Agent

Hyatt Hotels Corporation; Nashville (TN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Parking

Employee hotel discounts

401(k) with match

Company-paid disability & life insur.

Employee Assistance Program

Medical, dental, and vision (HSA)

Job summary

Hyatt Hotels Corporation seeks a Front Desk Agent at Grand Hyatt Nashville to greet guests and manage arrivals with warmth and professionalism. The role includes check-in/out, guest inquiries, reservations, and concierge guidance to enhance an exceptional stay.

You will coordinate with housekeeping and other teams to ensure rooms are ready and guest needs are met promptly, while upholding Hyatt standards and security policies.

Qualifications

• Previous experience in hospitality, customer service, or a front desk role preferred.
• Proficiency in Microsoft Office; experience with PMS is a plus.
• Demonstrated success in providing high-quality guest service in a dynamic environment.

Responsibilities

• Greet and welcome guests in a warm and professional manner.
• Manage check-ins and check-outs accurately and efficiently.
• Respond to guest inquiries by phone and in person.
• Process reservations, payments and room assignments with accuracy.
• Collaborate with housekeeping and maintenance to prepare rooms.
• Address and resolve guest concerns with professionalism and empathy.
• Maintain a clean, organized front desk reflecting Hyatt standards.
• Provide concierge recommendations for dining, activities, and transportation.

Skills

Interpersonal skills

Communication skills

Attention to detail

Multitasking

Customer focus

Team collaboration

Flexibility with schedule

Education

High school diploma

Hospitality coursework/degree (preferred)

Tools

Microsoft Office

PMS experience (preferred)

Job description

Close Inclusive Collection Job Postings Notification

Grand Hyatt Nashville - Front Desk Agent - $18.00/hour and Free Parking!

Grand Hyatt

Compensation: Up to $18.00

Summary

The Front Desk Agent serves as the first point of contact for guests, playing a key role in creating a positive and welcoming experience from arrival to departure. This position directly influences guest satisfaction, brand perception, and overall operational efficiency through professional service and attention to detail.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

• Greet and welcome guests in a warm and professional manner, setting the tone for an exceptional stay.
• Manage check-ins and check-outs accurately, ensuring seamless transactions and proper guest record management.
• Respond promptly to guest inquiries via phone and in person, offering information about hotel amenities and local attractions.
• Process reservations, payments, and room assignments while maintaining accuracy and confidentiality.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for arrival and guest needs are met quickly.
• Address and resolve guest concerns with professionalism and empathy to ensure a positive outcome.
• Maintain a clean, organized, and professional front desk area that reflects the hotel’s standards of excellence.
• Provide concierge support by recommending dining, entertainment, and transportation options.
• Adhere to all hotel policies, safety, and security procedures.
• Ability to perform job-related physical activities, including standing or sitting for extended periods, lifting and carrying items as needed, and performing movements such as bending, twisting, and reaching to effectively complete duties.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Exceptional interpersonal and communication skills.
• High attention to detail and accuracy in handling guest records and financial transactions.
• Strong multitasking and problem-solving abilities in a fast-paced environment.
• Customer-focused mindset with a professional and approachable demeanor.
• Collaborative attitude and ability to work effectively with other departments.
• Adaptability to flexible scheduling, including weekends and holidays.

PROFESSIONAL EXPERIENCE

• Previous experience in hospitality, customer service, or a front desk role preferred.
• Proficiency in Microsoft Office; experience with property management systems (PMS) is a plus.
• Demonstrated success in providing high-quality guest service in a dynamic environment.

ACADEMIC BACKGROUND

• High school diploma or equivalent required.
• Coursework or degree in hospitality management or a related field preferred.
• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• 401(k) with match
• Employee hotel discounts
• Free Parking

Pay Rate: $18.00/hour

Position Requirements

Successful completion of a background check is required prior to employment

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.

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