Night Manager

HM alpha Hotels & Resorts; Nashville (TN); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Employee hotel discounts

401(k) with match

Disability & life insurance

Employee Assistance Program

Free parking

Job summary

HM Alpha Hotels & Resorts in Nashville is seeking a Night Manager to oversee overnight hotel operations, ensure guest satisfaction, and uphold brand standards. As the Manager on Duty, you will supervise Night Auditors and the Front Office team, run nightly financial reconciliation, handle guest concerns, and communicate updates to morning management.

Requirements include at least 1 year in Front Office/Night Audit, strong leadership, high school diploma, and willingness to work overnights,

Qualifications

• Minimum 1 year in Front Office, Night Audit, or related hospitality role.
• Previous supervisory or leadership experience preferred.
• Strong understanding of Front Office operations and hotel financial procedures.
• Ability to work overnight shifts independently.
• Flexibility to work weekends and holidays.

Responsibilities

• Oversee overnight hotel operations as Manager on Duty, ensuring a safe, secure, and welcoming environment.
• Supervise, support, and provide guidance to Night Auditors and overnight Front Office team members.
• Oversee Night Audit procedures, including daily financial reconciliation, reporting, and accuracy of hotel transactions.
• Respond to guest needs, concerns, and service recovery opportunities while maintaining exceptional service standards.
• Conduct overnight property walks, address operational concerns, and communicate important updates to the morning management team.

Skills

Leadership

Front Office ops

Night Audit

Staff supervision

Guest services

Operations management

Education

High school diploma

Hospitality coursework

Job description

The Night Manager is responsible for overseeing overnight hotel operations, ensuring a seamless guest experience, maintaining service and brand standards, and providing leadership and support to the Front Office and Night Audit teams. This role serves as the Manager on Duty overnight, addressing guest needs, resolving operational issues, and ensuring the hotel is secure and prepared for the following day.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

• Oversee overnight hotel operations and serve as the Manager on Duty, ensuring a safe, secure, and welcoming environment.
• Supervise, support, and provide guidance to Night Auditors and overnight Front Office team members.
• Oversee Night Audit procedures, including daily financial reconciliation, reporting, and accuracy of hotel transactions.
• Respond to guest needs, concerns, and service recovery opportunities while maintaining exceptional service standards.
• Conduct overnight property walks, address operational concerns, and communicate important updates to the morning management team.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong leadership and team management skills within a hotel or hospitality environment.
• Excellent communication and interpersonal skills with a guest-focused mindset.
• Strong attention to detail and organizational skills, particularly with financial and operational responsibilities.
• Ability to work independently, make sound decisions, and resolve issues calmly under pressure.
• Flexibility and dependability to work overnight shifts, weekends, and holidays as needed.

PROFESSIONAL EXPERIENCE

• Minimum 1 year of experience in hotel Front Office, Night Audit, or a related hospitality role.
• Previous supervisory or leadership experience preferred.
• Strong understanding of Front Office operations and hotel financial procedures.
• Ability to work overnight shifts independently and effectively.

ACADEMIC BACKGROUND

• High school diploma or equivalent required.
• Additional coursework or certification in hospitality or a related field preferred.
• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• 401(k) with match
• Employee hotel discounts
• Free parking

Pay Rate: $60,000 Annually

Position Requirements

Category Front Office / Front Desk

Location Grand Hyatt Nashville 229

Full-Time/Part-Time Full-Time

Shift Nights

Number of Openings 1

Req Number FRO-26-00200

CA Pay Range

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

This position is currently accepting applications.