Team Leader - Front Office

Hyatt; Warren Park (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Hyatt in Warren Park, Indiana seeks a Front Office Supervisor to lead guest registration activities, communicate hotel services, and promote promotions. The role involves coaching associates, directing operations, and may include training, scheduling, payroll, and interviewing.

The position requires a strong desire to satisfy guests in a fast-paced environment, refined communication skills, and prior supervisory experience in a hotel setting. Weekend and holiday hours may be required.

Qualifications

• Experience supervising front office operations in a hotel environment.
• Strong leadership and communication skills.
• Ability to train, schedule, payroll and interview staff.
• Flexible with hours, including weekends and holidays.

Responsibilities

• Lead front office associates by coaching, giving direction and training.
• Oversee guest registration and communication of hotel services and promotions.
• Process payments and respond to guest inquiries.
• Ensure smooth scheduling and payroll processing for the front desk team.

Skills

Leadership

Communication

Coaching

Scheduling

Payroll

Interviewing

Guest experience

Front Office ops

Supervisory experience

Weekend availability

Job description

Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing.

Front Office Supervisors lead the agents whom are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.
• Previous supervisory experience in a Hotel environment preferred
• Ability to work flexible and extended hours as required by the operations of the hotel.
• Must be able to work weekends and holidays as needed