Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics - Senior Associate

PwC South Africa; New York (NY); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Holiday pay

Vacation

Personal and family sick leave

Job summary

PwC in New York is seeking a Senior Associate in Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics to enhance customer experiences and drive growth. You will analyze client needs, design journey maps, and guide teams using data-driven insights to elevate satisfaction and engagement.

The role focuses on building client relationships, navigating ambiguity, and developing strategic customer propositions within a Strategy practice.

Qualifications

• Bachelor's degree required.
• At least 3 years of experience in strategy/analytics consulting.
• Prefer fields: Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, MIS, Computer Applications.
• Strong analytical thinking and process-improvement mindset.
• Experience with customer data management and engagement strategies.
• Customer journey design and segmentation experience valued.
• Ability to adapt in changing environments and lead teams.

Responsibilities

• Analyze client needs to develop customer-centric solutions.
• Design customer journey maps for seamless, personalized experiences.
• Utilize customer data management techniques to inform insights.
• Conduct journey analysis to identify touchpoints for improvement.
• Implement customer segmentation to tailor experiences.
• Guide teams in executing customer experience strategies to achieve KPIs.
• Collaborate with teams to optimize business processes and service design.

Skills

Customer analytics

Data analysis

Client management

Journey mapping

Segmentation

Survey design

Team leadership

Education

Bachelor's degree

Job description

Job Description & Summary

As a Senior Associate in Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics, you will specialize in providing consulting services focused on enhancing customer experiences. You will analyze client needs, develop customer-centric solutions, and offer guidance to help clients improve their customer satisfaction and drive business growth. As a Senior Associate, you will focus on building meaningful client connections and learning how to manage and inspire others. You will navigate complex situations, grow your personal brand, and deepen your technical skills. You are expected to anticipate the needs of your teams and clients, and deliver quality solutions. Embracing increased ambiguity, you will be comfortable when the path forward isn't clear, using these moments as opportunities to grow. In this role within our Strategy practice, you will design customer journey maps and offer guidance to help clients create seamless and personalized experiences. You will use a broad range of tools and methodologies to generate new ideas and solve problems, interpreting data to inform insights and recommendations. Upholding professional and technical standards, you will develop a deeper understanding of the business context and how it is changing, contributing to the overall strategy and success of client engagements.

Responsibilities

• Analyzing client needs to develop customer-centric solutions that enhance customer experience and drive business growth
• Designing customer journey maps to create seamless and personalized experiences that boost customer satisfaction and loyalty
• Utilizing customer data management techniques to inform insights and recommendations for strategic initiatives
• Conducting customer journey analysis to identify touchpoints and opportunities for improvement
• Implementing customer segmentation strategies to tailor experiences and increase engagement
• Managing customer satisfaction surveys to gather feedback and inform service design improvements
• Developing customer value propositions that align with business objectives and enhance client relationships
• Collaborating with teams to optimize business processes and improve customer service management
• Leveraging trend analysis to anticipate customer needs and adapt strategies accordingly
• Guiding teams in the execution of customer experience strategies to achieve key performance indicators (KPIs)

What You Must Have

• At least a Bachelor's degree
• At least 3 years of experience

What Sets You Apart

• Preference for at least one of the following fields of study: Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, Computer Applications
• Demonstrating analytical thinking and business process improvement
• Utilizing customer data management and customer engagement strategies
• Excelling in customer experience design and strategy
• Applying customer journey analysis and customer segmentation techniques
• Embracing change and intellectual curiosity in complex environments
• Developing customer value propositions and managing customer satisfaction surveys

Travel Requirements

Up to 60%

Salary

The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus.

Benefits

• medical
• dental
• vision
• 401k
• holiday pay
• vacation
• personal and family sick leave
• and more

Equal Opportunity Employer Statement

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work

Fair Chance Ordinances

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Additional Information

To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance. To view other PwC job opportunities, visit pwc.com/careers.