Customer Strategy & Service Leader — Growth & Engagement

PwC; Chicago (IL); On-site; USD 99,000 - 232,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Holiday pay

Vacation

Personal and family sick leave

Job summary

PwC in Chicago is seeking a Service & Support Strategy Manager to lead the Customer Consulting team's efforts in shaping customer engagement and driving revenue growth. You will analyze client needs, craft customer-centric solutions, and mentor junior staff to deliver on expectations.

This role emphasizes leading with integrity, managing projects, and collaborating across functions to optimize acquisition and retention.

Qualifications

• Bachelor's degree required.
• Minimum 5 years of experience in management consulting or related field.
• Experience in customer engagement strategies is preferred.

Responsibilities

• Developing and implementing customer-centric strategies to enhance client engagement and drive business growth
• Analyzing customer engagement processes to identify opportunities for improvement
• Leading teams in the execution of sales and service strategies to improve customer satisfaction and revenue growth
• Coaching and mentoring team members to leverage their strengths and deliver on client expectations
• Utilizing analytical thinking to assess customer needs and develop tailored solutions
• Managing client relationships to foster trust and long-term partnerships
• Overseeing the planning, budgeting, and execution of projects to meet client objectives
• Encouraging the adoption of innovative technologies and methodologies to enhance service delivery
• Facilitating cross-functional collaboration to optimize customer acquisition and retention strategies
• Addressing and resolving conflicts or issues with clients and team members to maintain a productive work environment

Skills

Analytical thinking

Customer strategy

Sales strategy

Team leadership

Client relationships

Mentoring

Education

Bachelor's degree

Job description

PwC in Chicago is seeking a Service & Support Strategy Manager to lead the Customer Consulting team's efforts in shaping customer engagement and driving revenue growth. You will analyze client needs, craft customer-centric solutions, and mentor junior staff to deliver on expectations.

This role emphasizes leading with integrity, managing projects, and collaborating across functions to optimize acquisition and retention.