Customer Strategy & Growth Leader

PwC; Seattle (WA); On-site; USD 99,000 - 232,000; Full time

Job summary

PwC in Seattle is seeking a Service & Support Strategy Manager within the Customer Consulting team to shape customer-focused strategies that boost client experience and drive revenue. You will lead engagements, mentor staff, and ensure project success while upholding PwC standards and values.

You will guide client teams, analyze engagement processes, and implement sales and service strategies that enhance satisfaction and growth across accounts.

Qualifications

• Bachelor's degree required.
• Minimum 5 years of experience in customer strategy or related advisory role.

Responsibilities

• Develop and implement customer-centric strategies to enhance client engagement and drive growth.
• Analyze customer engagement processes to identify opportunities for improvement and innovation.
• Lead teams in executing sales and service strategies to improve satisfaction and revenue.
• Coach and mentor team members to leverage strengths and deliver on client expectations.
• Use analytical thinking to assess customer needs and craft tailored solutions.
• Manage client relationships to foster trust and long-term partnerships.
• Oversee planning, budgeting, and execution of projects to meet client objectives.
• Encourage adoption of innovative technologies and methodologies in delivery.
• Facilitate cross-functional collaboration to optimize customer acquisition and retention.
• Address conflicts with clients or team members to maintain a productive environment.

Skills

Analytical thinking

Business transformation

Customer relationships

Sales strategy

Change management

Customer service excellence

Strategic questioning

Active listening

Influencer relationships

Customer engagement

Education

Bachelor's degree

Job description

PwC in Seattle is seeking a Service & Support Strategy Manager within the Customer Consulting team to shape customer-focused strategies that boost client experience and drive revenue. You will lead engagements, mentor staff, and ensure project success while upholding PwC standards and values.

You will guide client teams, analyze engagement processes, and implement sales and service strategies that enhance satisfaction and growth across accounts.