Front Office Specialist: Scheduling & Billing

Texas Children's Hospital; Houston (TX); On-site; USD 21,000 - 34,000; Full time

Job summary

Texas Children's Hospital is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, handle calls, and support the referral and billing processes in a patient-centered environment.

Responsibilities include front desk duties, eligibility verification, appointment scheduling, and ensuring accurate EHR data and timely billing, all while adhering to HEART values and safety standards.

Qualifications

• H.S. Diploma or GED required.
• At least 1 year of related experience required.

Responsibilities

• Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles
• Assist patients with check in/check out
• Answer telephone within three rings and direct calls per practice protocol
• Document complete and error free messages in telephone encounter and route to appropriate area per practice protocol
• Enter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol
• Assess patient’s eligibility for referral by verifying coverage with payer prior to initiating referral
• Document eligibility in the electronic health record per practice protocol
• Schedule appointments per practice protocol
• Demonstrate ability to use judgment when scheduling provider’s template
• Verify and documents coverage of services prior to patient being seen by a provider per practice protocol
• Monitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and completes required corrections
• Assure electronic health record is complete and ready for provider use prior to patient being seen
• Collect and disseminate mail and deliveries per practice protocol
• Monitors returned mail work queue and corrected in electronic billing system within fourteen (14) days

Skills

Related experience

Education

H.S. Diploma or GED

Job description

Texas Children's Hospital is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, handle calls, and support the referral and billing processes in a patient-centered environment.

Responsibilities include front desk duties, eligibility verification, appointment scheduling, and ensuring accurate EHR data and timely billing, all while adhering to HEART values and safety standards.