Front Office Specialist I- TCP West Campus

Texas Children's Hospital; Katy (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

Texas Childrene2s Hospital is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, answer calls, manage referrals, and ensure accurate billing and claims transmission.

The role emphasizes eligibility verification with payers, timely appointment coordination, and adherence to HEART values in a patient-centered pediatric setting in the Houston area.

Applicants should have a high school diploma or GED and at least one year of related experience.

Qualifications

• Greet patients and visitors with courtesy and follow practice protocol.
• Assist patients with check in/check out processes.
• Answer telephone within standard protocol and direct calls appropriately.
• Enter billing information accurately and timely into the system.
• Verify patient eligibility with payers prior to referrals.
• Schedule appointments per practice protocol.

Responsibilities

• Greet patients and visitors upon arrival.
• Assist patients with check in/check out.
• Answer telephone within a few rings and direct calls per protocol.
• Document messages accurately and route to appropriate area.
• Enter charges into billing system with accuracy and timeliness.
• Verify payer eligibility before referrals and document in EHR.
• Schedule provider appointments and manage templates.
• Monitor mail and deliveries as required.

Skills

Scheduling

Billing accuracy

Customer service

Telephone etiquette

Education

High school diploma or GED

Tools

Billing system

Job description

Job Description

At our company, our mission starts with our people. Guided by our HEART values—Humility, Excellence, Accountability, Respect, and Trust—we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As a Front Office Specialist, you’ll coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system, and transmit accurate claims.

Job Duties & Responsibilities

• Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles
• Assist patients with check in/check out
• Answer telephone within three (3) rings and directs calls per practice protocol
• Document complete and error free messages in telephone encounter and routes to appropriate area per practice protocol
• Enter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol
• Assess patient’s eligibility for referral by verifying coverage with payer prior to initiating referral
• Document eligibility in the electronic health record per practice protocol
• Schedule appointments per practice protocol
• Demonstrate ability to use judgment when scheduling provider’s template
• Verify and documents coverage of services prior to patient being seen by a provider per practice protocol
• Monitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and completes required corrections
• Assure electronic health record is complete and ready for provider use prior to patient being seen
• Collect and disseminate mail and deliveries per practice protocol
• Monitors returned mail work queue and corrected in electronic billing system within fourteen (14) days

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Skills & Requirements

• H.S. Diploma or GED Required
• 1 Year or More of Related Experience Required

ABOUT US

Texas Children’s Pediatrics is the nation’s largest primary pediatric care network with more than 200 physicians dedicated to the health care needs of infants to teenagers in over 50 locations throughout the greater Houston area. As part of our goal to build a community of healthy children, Texas Children's Pediatrics Community Cares Program provides trusted, high-quality pediatric medical services for children who otherwise would seek care from emergency centers or possibly go without care or treatment due to low family incomes and/or lack of health insurance.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.