Front Office Specialist I: Patient Scheduling & Billing

Texas Children's; Houston (TX); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Texas Children’s is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, answer calls, and support the referral process. The role includes accurate billing entry and timely claim transmission, with attention to eligibility verification and EHR documentation.

Responsibilities also cover check-in/check-out, scheduling, and maintaining smooth front desk operations under HEART values.

Qualifikationen

• H.S. Diploma or GED required.
• 1 year or more related experience required.
• Strong customer service and communication skills.

Aufgaben

• Greet patients and visitors upon arrival.
• Assist patients with check in/check out.
• Answer telephone within three rings and direct calls per protocol.
• Document messages in telephone encounters and route to appropriate area.
• Enter hospital charges into electronic billing system with accuracy and timeliness.
• Assess patient eligibility for referral by verifying payer coverage.
• Document eligibility in the EHR per protocol.
• Schedule appointments per protocol and manage provider templates.
• Verify and document coverage of services prior to visits.
• Monitor account and patient work queues and take corrective actions.
• Ensure EHR is complete and ready for provider use.
• Collect and disseminate mail and deliveries per protocol.
• Monitor returned mail and correct in billing system within 14 days.

Kenntnisse

Patient scheduling

Customer service

Telephone etiquette

Billing accuracy

HIPAA compliance

Ausbildung

High School Diploma or GED

Tools

Electronic Health Records (EHR)

Billing System

Jobbeschreibung

Texas Children’s is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, answer calls, and support the referral process. The role includes accurate billing entry and timely claim transmission, with attention to eligibility verification and EHR documentation.

Responsibilities also cover check-in/check-out, scheduling, and maintaining smooth front desk operations under HEART values.