Front Office Specialist I - Patient Access & Scheduling

Texas Children's Hospital; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Texas Children’s Pediatrics in Houston seeks a Front Office Specialist to greet visitors, schedule patients, handle calls, and assist with billing and referrals. You will support accurate billing and streamline the referral process while upholding our HEART values.

Responsibilities include welcoming patients, checking in/out, answering calls, verifying eligibility, scheduling, and maintaining precise records in the electronic health system.

Qualifications

• H.S. Diploma or GED required.
• 1 year or more related experience required.

Responsibilities

• Greet patients and visitors and assist with check-in/check-out.
• Answer phones within three rings and direct calls per protocol.
• Document messages accurately in the system and route to the proper area.
• Enter hospital charges into the electronic billing system with accuracy and timeliness.
• Assess patient eligibility for referral by verifying coverage with payer prior to initiating referral.
• Document eligibility in the electronic health record per protocol.
• Schedule appointments and coordinate provider templates as needed.
• Verify and document coverage of services before patient sees a provider.
• Monitor work queues and take corrective actions as required.
• Ensure the electronic health record is complete and ready for provider use.

Education

H.S. Diploma or GED

1 Year or More of Related Experience

Job description

Texas Children’s Pediatrics in Houston seeks a Front Office Specialist to greet visitors, schedule patients, handle calls, and assist with billing and referrals. You will support accurate billing and streamline the referral process while upholding our HEART values.

Responsibilities include welcoming patients, checking in/out, answering calls, verifying eligibility, scheduling, and maintaining precise records in the electronic health system.