Patient Care Concierge — Front Desk & Scheduling

Texas Children's Hospital; Katy (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

Texas Childrene2s Hospital is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, answer calls, manage referrals, and ensure accurate billing and claims transmission.

The role emphasizes eligibility verification with payers, timely appointment coordination, and adherence to HEART values in a patient-centered pediatric setting in the Houston area.

Applicants should have a high school diploma or GED and at least one year of related experience.

Qualifications

• Greet patients and visitors with courtesy and follow practice protocol.
• Assist patients with check in/check out processes.
• Answer telephone within standard protocol and direct calls appropriately.
• Enter billing information accurately and timely into the system.
• Verify patient eligibility with payers prior to referrals.
• Schedule appointments per practice protocol.

Responsibilities

• Greet patients and visitors upon arrival.
• Assist patients with check in/check out.
• Answer telephone within a few rings and direct calls per protocol.
• Document messages accurately and route to appropriate area.
• Enter charges into billing system with accuracy and timeliness.
• Verify payer eligibility before referrals and document in EHR.
• Schedule provider appointments and manage templates.
• Monitor mail and deliveries as required.

Skills

Scheduling

Billing accuracy

Customer service

Telephone etiquette

Education

High school diploma or GED

Tools

Billing system

Job description

Texas Childrene2s Hospital is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, answer calls, manage referrals, and ensure accurate billing and claims transmission.

The role emphasizes eligibility verification with payers, timely appointment coordination, and adherence to HEART values in a patient-centered pediatric setting in the Houston area.

Applicants should have a high school diploma or GED and at least one year of related experience.