Front Office & Scheduling Coordinator

Texas Children's Hospital; Houston (TX); Presencial; USD 32 000 - 52 000; Tempo integral

Resumo da oferta

Texas Children's Hospital in Houston is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, answer calls, and manage the referral process within a family-centered, safety-conscious clinic.

You will enter billing information, transmit claims, verify eligibility, process registrations, and maintain accurate records in the electronic health system. A high school diploma and at least one year of related experience are required.

Qualificações

• HS Diploma or GED required.
• 1 Year or More of Related Experience Required.

Responsabilidades

• Greet patients and visitors upon arrival using Creating SMILES philosophies and AIDET principles.
• Assist patients with check in/check out.
• Answer telephone within three (3) rings and direct calls per practice protocol.
• Document complete and error free messages in telephone encounter and routes to appropriate area per practice protocol.
• Enter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol.
• Assess patient’s eligibility for referral by verifying coverage with payer prior to initiating referral.
• Document eligibility in the electronic health record per practice protocol.
• Schedule appointments per practice protocol.
• Demonstrate ability to use judgment when scheduling provider’s template.
• Verify and documents coverage of services prior to patient being seen by a provider per practice protocol.
• Monitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and completes required corrections.
• Assure electronic health record is complete and ready for provider use prior to patient being seen.
• Collect and disseminate mail and deliveries per practice protocol.
• Monitors returned mail work queue and corrected in electronic billing system within fourteen (14) days.

Conhecimentos

Customer service

Telephone etiquette

Scheduling

Billing accuracy

Formação académica

HS Diploma or GED

Ferramentas

Electronic billing system

Electronic health record (EHR)

Descrição da oferta de emprego

Texas Children's Hospital in Houston is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, answer calls, and manage the referral process within a family-centered, safety-conscious clinic.

You will enter billing information, transmit claims, verify eligibility, process registrations, and maintain accurate records in the electronic health system. A high school diploma and at least one year of related experience are required.