Pediatric Front Desk & Scheduling Specialist

Texas Children's Hospital; Pasadena (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Texas Children's Hospital is seeking a Front Office Specialist who will coordinate patient scheduling, greet visitors, answer calls, manage referrals, and enter accurate billing information to transmit claims.

You will support practice operations, verify eligibility, schedule appointments, and ensure the electronic health record is up to date, contributing to a welcoming, compliant patient experience.

Qualifications

• H.S. Diploma or GED required.
• 1 year or more of related experience required.

Responsibilities

• Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles
• Assist patients with check in/check out
• Answer telephone within three rings and directs calls per practice protocol
• Document complete and error free messages in telephone encounter and routes to appropriate area per practice protocol
• Enter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol
• Assess patient’s eligibility for referral by verifying coverage with payer prior to initiating referral
• Document eligibility in the electronic health record per practice protocol
• Schedule appointments per practice protocol
• Demonstrate ability to use judgment when scheduling provider’s template
• Verify and documents coverage of services prior to patient being seen by a provider per practice protocol
• Monitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and completes required corrections
• Assure electronic health record is complete and ready for provider use prior to patient being seen
• Collect and disseminate mail and deliveries per practice protocol
• Monitors returned mail work queue and corrected in electronic billing system within fourteen (14) days

Education

H.S. Diploma or GED

Job description

Texas Children's Hospital is seeking a Front Office Specialist who will coordinate patient scheduling, greet visitors, answer calls, manage referrals, and enter accurate billing information to transmit claims.

You will support practice operations, verify eligibility, schedule appointments, and ensure the electronic health record is up to date, contributing to a welcoming, compliant patient experience.