Front Office Specialist I

Texas Children's Hospital; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Texas Children’s Pediatrics in Houston seeks a Front Office Specialist to greet visitors, schedule patients, handle calls, and assist with billing and referrals. You will support accurate billing and streamline the referral process while upholding our HEART values.

Responsibilities include welcoming patients, checking in/out, answering calls, verifying eligibility, scheduling, and maintaining precise records in the electronic health system.

Qualifications

• H.S. Diploma or GED required.
• 1 year or more related experience required.

Responsibilities

• Greet patients and visitors and assist with check-in/check-out.
• Answer phones within three rings and direct calls per protocol.
• Document messages accurately in the system and route to the proper area.
• Enter hospital charges into the electronic billing system with accuracy and timeliness.
• Assess patient eligibility for referral by verifying coverage with payer prior to initiating referral.
• Document eligibility in the electronic health record per protocol.
• Schedule appointments and coordinate provider templates as needed.
• Verify and document coverage of services before patient sees a provider.
• Monitor work queues and take corrective actions as required.
• Ensure the electronic health record is complete and ready for provider use.

Education

H.S. Diploma or GED

1 Year or More of Related Experience

Job description

Job Description

At our company, our mission starts with our people. Guided by our HEART values—Humility, Excellence, Accountability, Respect, and Trust—we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As a Front Office Specialist, you'll coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system, and transmit accurate claims.

Think you’ve got what it takes?

Responsibilities

• Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles
• Assist patients with check in/check out
• Answer telephone within three (3) rings and directs calls per practice protocol
• Document complete and error free messages in telephone encounter and routes to appropriate area per practice protocol
• Enter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol
• Assess patient’s eligibility for referral by verifying coverage with payer prior to initiating referral
• Document eligibility in the electronic health record per practice protocol
• Schedule appointments per practice protocol
• Demonstrate ability to use judgment when scheduling provider’s template
• Verify and documents coverage of services prior to patient being seen by a provider per practice protocol
• Monitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and completes required corrections
• Assure electronic health record is complete and ready for provider use prior to patient being seen
• Collect and disseminate mail and deliveries per practice protocol
• Monitors returned mail work queue and corrected in electronic billing system within fourteen (14) days
• As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Qualifications

• H.S. Diploma or GED Required
• 1 Year or More of Related Experience Required

About Us

Texas Children’s Pediatrics is the nation’s largest primary pediatric care network with more than 200 physicians dedicated to the health care needs of infants to teenagers in over 50 locations throughout the greater Houston area. As part of our goal to build a community of healthy children, Texas Children's Pediatrics Community Cares Program provides trusted, high-quality pediatric medical services for children who otherwise would seek care from emergency centers or possibly go without care or treatment due to low family incomes and/or lack of health insurance.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Equal Opportunity Statement

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.