Front Office Specialist - Brain & Spine - Kettering

Kettering Health; Kettering (OH); On-site; USD 30,000 - 36,000; Full time

Job summary

Kettering Health in Ohio seeks a front desk administrative assistant to support patient flow in the practice. You will greet patients, register them, handle calls, file charts and assist with check-out duties and day-end tasks.

Responsibilities include processing encounter forms, collecting co-pays, scheduling follow-ups, and maintaining confidentiality. Prior front office experience and familiarity with electronic medical records are preferred.

Qualifications

• High School Diploma or equivalent.
• Front desk or medical office experience preferred.
• Ability to protect patient privacy and maintain confidentiality.

Responsibilities

• Greet and register patients, answer calls, and route inquiries.
• Process check-out duties, collect co-pays, file charts, and schedule follow-ups.

Skills

Communication

Confidentiality

Multitasking

Computer literacy

Education

High School Diploma

Tools

EMR software

Job description

Responsibilities & Requirements

Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties.

Responsibilities & Requirements

Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties.

Job Requirements

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Must be able to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.
• Computer literate in use of word processing and email.

Preferred Qualifications

• 1-year experience in a medical/physician office setting preferred
• Experience in electronic medical records preferred.
• Knowledge of medical terminology preferred.

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.