Front Office Specialist - ENT Surgery (Patient Care)

North Florida Surgeons; Jacksonville (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

North Florida Surgeons in Jacksonville is seeking a full-time front office team member to support patient intake, verify benefits, collect co-pays and schedule appointments. You will greet patients, check in/out, verify eligibility, and communicate benefits clearly to patients.

Prior healthcare experience and EMR familiarity are preferred. You should be dynamic, detail oriented, and possess strong interpersonal skills, with excellent verbal and written communication.

Qualifications

• Must be dynamic, energetic and detail oriented.
• Self-starter with strong interpersonal and organizational skills.
• Excellent verbal and written communication; able to multi-task.
• Complies with HIPAA, OSHA and office policies.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Prior medical experience with EMR/EHR and Availity; familiar with authorizations and eligibility.
• Superior customer service and courteous communication.
• Provide two professional references.

Responsibilities

• Welcome patients and assist with check-in/out.
• Schedule appointments per established protocols.
• Verify insurance benefits and eligibility; explain co-pays.
• Ensure referrals are obtained prior to visits.
• Post charges to patient accounts using CPT/ ICD10 codes.
• Collect co-pays, co-insurance and deductibles at service.
• Maintain orderly office routines and calendars.
• Answer calls and correspondence in a timely manner.
• Maintain personnel records and clinic calendars.

Skills

Front desk

Patient greeting

Insurance verification

Scheduling

CPT/ICD knowledge

MS Office

EMR experience

Customer service

Tools

Availity EMR

EMR/EHR system

Job description

North Florida Surgeons in Jacksonville is seeking a full-time front office team member to support patient intake, verify benefits, collect co-pays and schedule appointments. You will greet patients, check in/out, verify eligibility, and communicate benefits clearly to patients.

Prior healthcare experience and EMR familiarity are preferred. You should be dynamic, detail oriented, and possess strong interpersonal skills, with excellent verbal and written communication.